FAQ

Some people can seem a little nervous when having to call a company up about a service and have a few questions they might need answering, We like to be upfront and honest with our customers  so I have put together a few Questions and Answers to try and help.
We are a truly Family run business that started in 2012. All we have ever wanted to achieve is to earn a comfortable living by working for ourselves, we are not out to become the next Richard Branson we just want to provide a service, enjoy our work and leave the customer happy. We try and keep our overheads as low as possible so we can pass on this saving to you.  We are a team here at Shirebrook Removals and everyone of us wants the same thing, to leave you the customer happy and less stressed than you was on the build up to your moving day.

How much do we charge & Quotation and Home Visits:

We get a lot of messages asking how much we charge. We do not charge hourly rates we only charge a fixed rate, This rate includes how many vehicles we will need, Access and types of properties, Porters needed, Distance, Insurances, etc. This is why we like to come out and give a home survey so everyone knows what is involved. If this is not possible we will need full details by  either email or a telephone conversation. If you are needing a quote for a part move and you know what needs moving then you can fill in our online form http://www.shirebrookremovals/part-moves.  Our home visits are for quotations only, we will either be able to give you a price there and then or sometimes we will have to work it out and email you later with your quote. We will never pressure you into booking with us we leave you have a chat and think about it.

Fixed Rates means a fixed price:

That means no key waiting charges if there is a delay in getting your keys on the day.

Deposits:

We do ask for a non refundable 20% deposit when booking your confirmed moving date.  We are happy to pencil you in but your move is not confirmed until you pay a deposit to secure that date.

Payment for your move:

This can be paid before your moving day or by 1pm at the latest on the day of your move. On long distance we may request advance payment beforehand.

Our preferred method of payment is by Bank transfer but we do have a Card Payment Machine available or  you can pay by cash if you prefer. Cheques will be accepted if presented and cleared one week before the move is completed.

Disconnecting appliances:

We do not disconnect or re-connect any washers, cookers, dishwashers etc.  You must ensure that these items are disconnected prior to our arrival on your moving day.

Dismantling and Rebuilding:

We will assist in dismantling and rebuilding if this is agreed beforehand at the quoting stage. We do charge £25.00 per standard item to dismantle and £25.00 per standard item to rebuild. We must point out though even though we are becoming quite good at flat-pack we are not experts in this type of work and our insurances will not cover for any damage.

Protection of Furniture, carpets etc:

We protect your furniture with padded protection and transits blankets, we cover carpets for you so no muddy footprints, we use mattress bags and sofa covers. We also place everything in the correct rooms at your new property.

Emptying your Loft:

This must be done by yourselves before we arrive unless this has been agreed beforehand.